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   Customer Service   >> Our policies


2nd Street Beauty Return Policy
• 2nd Street Beauty will accept returns for 30 days after the date of purchase with a money back guarantee. If   items are returned after 30 days from the date of purchase, there will be no refund to the customer.
• 2nd Street Beauty charges a restocking fee for all returns. This charge is 15% on all returned items.
• 2nd Street Beauty accepts in-store returns on products purchased on-line.
• Shipping cost for returned items purchased on-line is the sole responsibility of the customer.
• Original shipping costs are non-refundable.
• If items are received damaged by the customer, it is the customer's responsibility to notify 2nd Street Beauty   within 5 days of receipt of shipment in order to receive replacement merchandise. If customer does not notify 2nd   Street Beauty within the time frame outlined, replacement merchandise will not be issued and a refund will not be   made.

Please contact us with any questions regarding our policies. You may reach us in writing to: customerservice@2ndstbeauty.com. Or you can contact us by calling (562) 279-1400.

Shipping and Handling
Orders placed between Monday through Friday will be processed within 48 hours and shipped via Fed Ex Ground, following credit card authorization. Orders placed on Saturdays, Sundays or holidays will be processed the following business day. Next day or express shipping is available at an additional charge. Orders cannot be shipped to rural routes or PO boxes.

*free shipping on minimum $50.00 order, applies to most orders.

Importance of Order Accuracy
PLEASE NOTE THERE IS NO CANCELLATION AS WITH ONLINE ORDERS, THE ORDER IS PLACED IMMEDIATELY. PLEASE ENSURE THE ACCURACY OF YOUR ORDER PRIOR TO SUBMITTING YOUR ORDER. IN AN EVENT THE CUSTOMER WISHES TO RETURN THE ITEM, PLEASE FOLLOW THE RETURN POLICY ABOVE.

2nd Street Beauty Confidentiality Policy
2nd Street Beauty honors our relationships with our customers and consistent with that, 2nd Street Beauty protects its customer’s information to the highest degree. 2nd Street Beauty utilizes a secure server to process orders. 2nd Street Beauty in no way furnishes the information that has been provided by the customer to any third party. All information is kept confidentially and is used solely for the purpose of purchasing on line.
In no way are any of the products that are purchased at 2nd Street Beauty allowed to be diverted. Please notify 2nd Street Beauty immediately if it is found that someone is utilizing our website to illegally divert products. 2nd Street Beauty will work closely with our fine manufacturers and authorities to ensure this behavior is not accepted.